结账服务

餐饮服务英语 结账服务

结账服务是餐厅服务的最后环节，也是会给顾客留下最为深刻印象的服务环节之一。因此，工作人员必须做好这个环节的服务。掌握了这一过程中的英语口语，在为外宾提供服务时，就能应用自如，以提高顾客的满意度。

【词汇短语】
bill　账单
change　零钱
discount　折扣
just one single bill 合开账单
limits in paying　消费限制
membership card 会员卡
overcharge　多收钱
pay by credit card 用信用卡付款
pay in cash　用现金结账
pay the bill with foreign currency 用外币付账
Alipay　支付宝付款
pay by Wechat 微信支付
pay with traveler’s check用旅行支票付账
prepare the bill 准备账单 receipt　收据
separated bills 分开结账
service charge　服务费
settle the bill 结账
tips　小费
total 总计
 
【基本句型】
（一）客人常用英语句型
1.   Can I have the bill?
我可以买单吗?
2.   Could you bring me the bill, please?
请把账单拿来好吗?
3.   How much is the total?
总共多少钱?
4.   Is the service charge included?
服务费也包括了吗?
5.   How about the service charge?
服务费怎么算呢?
6.   Can you give me a discount?
你能给我一个折扣吗?
7.   I’ll go to the cashier’s counter to settle the bill for you.
我去收银台替您把账结清。
8.   Can I pay by credit card/Alipay/Wechat？
我可以用信用卡/支付宝/微信吗？
9.   I’d like to pay the whole amount by credit.
我要用信用卡支付全部金额。
10. I’d like to pay by credit card instead of in cash.
我想用信用卡代替现金付款。
11. I’d like to pay by Alipay instead of in cash.
我想用支付宝代替现金买单。
12. I’d like to pay by Wechat instead of credit card.
我想用微信代替信用卡买单
13. I think I might as well make all my payment in cash.
我想还是全部用现金结账吧。
14. I’ll pay with traveler’s check.
我用旅行支票付账。
15. I want to use these traveler’s checks.
我要用这些旅行支票。
16. Do you accept foreign currency?
您接受外币吗?
17. Can I pay the bill with foreign currency?
我能用外币付账吗?
18. Which kind of money do you accept?
请问你们收哪种货币?
19. Do you accept US dollars?
你们接受美元吗?
20. Excuse me, but I think you’ve overcharged me.
对不起，不过您多收了我的钱。
21. I’m afraid I was short-changed.
恐怕您少找我钱了。
22. I have a question about the bill. I think it should come to $ 320, but the bill here is $ 368.
我对账单有个疑问。我想总共320美元，但这账单上是写的是368美元。
23. Keep the change, please.
不用找零钱了。
24. The change is for you.
零钱就留给您吧。
25. This is our compliments.
这是我们的小小心意。